Where is my order?

1. Login
Visit www.MyEvergreenOnline.com and enter your email and password, then click “Log In.” (For assistance, please call 800-774-3837 in the U.S, or 877-509-2955 in Canada.)

2. Account Overview / Orders
You will automatically see ‘ready to ship’ orders appear in your dashboard; if you do not, simply click the “Orders” button on your dashboard.

Search for your order number, P.O. number, or a specific SKU using the search box. The default date range is 1 year, but if you need to search for older orders, simply change the begin and end date and click on “Run Report”.

The orders screen will show you the requested and actual ship dates. For more order details, simply click on the red highlighted order number.

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