All returns must be accompanied by an Evergreen Enterprises return authorization number, which can be obtained by contacting us at 800-774-3837 in the U.S, or 877-509-2955 in Canada. and speaking with one of our knowledgeable Customer Service representatives. Our hours of operation are Monday through Friday, 8:30am to 5:30pm EST.
Any authorized return for product that is not being returned because of damages or defects must be in sellable condition and in the original packaging. Authorized returns may be subject to a 20% restocking fee. Any return damages that are the result of the customer’s faulty packaging will not be credited.