Backorders & Substitution Policy

If a product is not available on the original shipment, a backorder will be created if the total value exceeds $50. Shipping charges will be applied to the backorder. We will not create backorders if specifically requested by customers. Backorders that do not ship within 90 days of the original ship date or seasonal items that do not ship within 20 days of the end of the season or holiday will automatically be canceled unless otherwise specified by customer. Evergreen, at our discretion, may substitute like items in response to out-of-stock situations. In such cases, customers may choose to “opt-out” of the substitution and wait for receipt of the actual item ordered by making a “No Substitutions” notation on the order form, or by informing the customer service representative taking the order.