If you have a question that is not answered on these pages, please feel free to contact our customer service department at:
US: (800) 774-3837 (Toll Free) or Canada: (877) 509-2955 (Toll Free), Monday-Friday 8:30AM-5:30PM EST.

Can I pay my bill online?

Absolutely. Once you’ve logged in, simply click on “Make A Payment” from your Dashboard page. You can then review all balances due and make partial or complete payments using a credit card or echeck.

How do I locate my sales representative?

If you are a retailer, simply login to your MyEvergreenOnline.com account.

If you are not a customer, register today and once you are activated you will have access to your sales representative contact information.

Can I file a claim online?

Sure. After you log in, just click on “Claims” from your Dashboard page, the “File a New Claim”, select from the list of shipped orders, and then enter the necessary information in the blanks provided. After submitting a claim, you’ll get an e-mail confirmation.

If I order online how long will it take for my product to ship?

Please allow 1-4 weeks from the time we receive your order for shipping as available Note: Ships as soon as ready for all customers using credit card for payment or with approved terms. For new accounts applying for terms, orders may take longer to ship. For accounts that have met or exceeded their credit limit, other payment arrangements will need to be made.

If there are items on my order that are not in stock do you backorder the items or cancel them?

If a product is not available on the original shipment, a backorder will be created if the total value exceeds $40. If it is less than $40, we will cancel the items from the order. Please include these items on your next order. We will not create backorders if specifically requested by customers. Backorders that do not ship within 90 days of the original ship date or seasonal items that do not ship within 20 days of the end of the season or holiday will automatically be canceled unless otherwise specified by customer.

What is the minimum opening order? Reorder?

The minimum opening order amount is $150 per warehouse. The Evergreen Enterprises brands are in one warehouse. Our partner brands ship from their warehouse locations. For easy of use, our brand filters on the website are grouped by warehouse. You can also see the warehouse minimums calculated as you check out. Reorder amounts are also $150.

What is your return policy for orders placed online?

No unauthorized returns will be accepted. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number, which can be obtained by calling our Customer Service Department. If the shipping box is noticeably damaged, please file a claim directly with the carrier. Please file all other claims directly with Evergreen Enterprises within 7 days of receipt of the merchandise.